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Customers are Your Most Powerful Marketing Asset

Customer-service-3

Investing in customer service is a powerful marketing strategy as loyal customers will help you acquire new customers, free of charge, by convincing prospects to interact with your brand. Their positive testimonials will be more effective than any of your current marketing efforts — and cheaper, too!

Most people relate to each shopping experience by having either recommended stores with good experiences or complaints about the ones they didn’t like. Therefore, your customers’ experience should be number one on your list of priorities. Of course, not everything will always go according to plan. However, when there’s an issue, ensure to turn your problems into opportunities and solutions.

In addition to good customer service, you can keep customers happy by providing incentives and getting them to feel invested in your brand. Here is a list of ways to gain some goodwill from the community that keeps you in business.

 Give customers a reason to come back. If you can capture customer data, send an email expressing your gratitude or text along with a coupon. You may also encourage them to return sooner rather than later by making the coupon time bound.

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