How To Deal With Difficult People

Difficult-Customers Toister Performance Solutions, Inc

Life happens, it's a bed of roses with the thorns, you get the softness with the prickings. When you have to deal with difficult people here are some valid points of intervention.

A course in Life Space Crisis Intervention or learning about Emotional Intelligence Quotient are great tools to have under your belts, it is good to learn how to de-escalate a situation that could get out of hand and also learn how to identify the real triggers that make people behave the way they do.

The focus here will be on how to deal with difficult customers on a daily basis. Customers here not only denotes external customers but internal customers also, meaning those who work with you in the same organisation and this includes your boss or supervisor/s.

Customers always remember when they receive excellent service, or if their issues are dealt with in a timely and efficient manner, so keep this in mind whenever you have to deal with an irate internal or external customer, how an issue is dealt with will determine how relations are between both parties moving forward.

Continue reading
  988 Hits

Subscribe

Latest Bloggers

Diana McIntyre Pike
2 posts
Marguerite Diana McIntyre-Pike OD...
CaribNewsroom
1 post
CaribNewsroom has not set their biography yet
Sharon Parris Chambers
21 posts
Sharon Parris-Chambers was born in Kingston, Ja...
Paula Robinson
8 posts
Paula Robinson is Operations Manager for Caribs...
Theo Chambers
10 posts
Theo Chambers has not set their biography yet

Calendar

Wait a minute, while we are rendering the calendar

Random Post

Theo Chambers
23 September 2020
Travel & Tourism
Letter to ther Editor Re: US gifts Jamaica multi-million-dollar field hospital to help fight COVID-19 I read with interest in today’s Sunday Gleaner (September 20, 2020) about the US Gift Aid COVID19 ...
Paula Robinson
18 September 2020
Enviromental
Renewable energy, often referred to as clean energy, comes from natural sources or processes that are constantly replenished While renewable energy is often thought of as a new technology, harnes...
Theo Chambers
23 September 2020
Travel & Tourism
The Hon. Edmund Bartlett today was welcomed to the International Tourism Hall of Heroes recognizing his wide-ranging expertise and accomplishments in the political arena. Honorable Edmund Bartlett has...
Health & Wellness
MESSAGE OF THE DAY:🌹✨⭐⚡"I release all toxic relationships and walk into my destiny of limitless potentiality.My transformation is happening now, I see without illusions." (Use as affirmation.)Read pag...
Sharon Parris Chambers
18 October 2020
Travel & Tourism
Kingston, 17 October 2020 – The Minister of Culture, Gender Entertainment and Sport, the Honourable Olivia Grange, has announced that the Reggae legend, Toots Hibbert, will be laid to rest in National...
Travel & Tourism
INTRODUCTION Mr. Speaker, I rise on this my 31st occasion to address this honourable house in this critically important sectoral debate as I speak of the developments and challenges faced by one of ou...
Paula Robinson
11 September 2020
Health & Wellness
Most, if not all individuals are familiar with Shea Butter, but the Shea nut Oil is not as popular, this very versatile aromatherapy oil is a marvel, it has all the benefits of Shea Butter in oil form...
Sharon Parris Chambers
03 October 2020
Travel & Tourism
Africa – October 1, 2020 — The world had better brace itself for the State of the African Diaspora (SOAD) which is steadily progressing its vision and which in late September announced its adopti...
Sharon Parris Chambers
13 August 2020
Travel & Tourism
“Have you wondered how other couples are handling social distancing, travel restrictions and quarantine? Wonder no more, read the article below and be informed about lovers around the world.” -Sharon ...
Travel & Tourism
KINGSTON, Jamaica; July 10, 2020: Minister of Tourism, Hon Edmund Bartlett has announced that over $J2 Billion in funding will be made available for Small and Medium Tourism Enterprises (SMTEs). The m...
Theo Chambers
22 July 2020
Financial & Fintech
With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Fa...
Theo Chambers
19 July 2020
Business
Source - Africa Business As mobile and internet usage has exploded across Africa in the last decade, China’s Huawei, the world’s largest supplier of telecoms equipment, has emerged as a...
Travel & Tourism
KINGSTON, Jamaica; July 28, 2020:  Tourism Minister Hon. Edmund Bartlett says Small and Medium Tourism Enterprises (SMTEs), have a key role to play in reviving the economy, in the aftermath of th...
Health & Wellness
MESSAGE OF THE DAY:"It is time to access the vast information resources in your soul, which has been guarded by mind control and misinformation of the downpressors for millennia. It is a new day to re...
Theo Chambers
19 July 2020
Social Media
Twitter gave an update late on Friday on its investigation into the highly visible hack of dozens of verified accounts on Wednesday. Twitter said 130 accounts were targeted, of which 45 had their pass...
Theo Chambers
23 September 2020
Travel & Tourism
The Hon. Edmund Bartlett today was welcomed to the International Tourism Hall of Heroes recognizing his wide-ranging expertise and accomplishments in the political arena. Honorable Edmund Bartlett has...
Sharon Parris Chambers
11 August 2020
Travel & Tourism
As we all know, the travel world has changed considerably over the course of the past five months. Our experience is no different. Having traveled to Mexico in mid-June, visiting 13 resorts in seven d...
Theo Chambers
19 July 2020
Business
By Shelly Palmer I happened upon a relatively new employee dragging emails from his inbox into folders. I asked why and was told, “I’m just answering emails and getting stuff off my desk.” An empty in...
Travel & Tourism
OCHO RIOS, St. Ann, Jamaica; Monday, July 27, 2020: Employees of some of Jamaica’s leading tourist attractions have expressed gratitude to be able to return to work and told Tourism Minister Hon Edmun...
Paula Robinson
09 September 2020
Business
Marketing & Management Strategies
Micro management is not the answer to effectively managing your company, it has more cons than pros. As a manager, you have to determine when and how to micromanage. Here are some results of micromana...
Sharon Parris Chambers
03 October 2020
Travel & Tourism
Health & Wellness
Global Spirituality Forum (GSF) produced its 3rd Global Forum on Spirituality and Peace: Lessons from the Caribbean for a Holistic Way of Life on Wednesday, September 30, 2020 on a virtual Zoom platfo...
Theo Chambers
17 July 2020
Health & Wellness
With the widespread impact of COVID-19 on the nation’s health and the rising need for readily available therapies, alternative treatment sources are being studied with enthusiasm.  There is incre...
Paula Robinson
03 September 2020
Personal Development
Do you know what you want to be or to do when you grow up?!!! “Umm, yes, no, I want to do a lot of things, I want to do everything as long as it makes me happy!” If you find yourself being uncertain o...
Theo Chambers
06 September 2020
Health & Wellness
Personal Development
Book: Theoism – Understanding the Universe Within Author: Theo Chambers Critic: Glenville Ashby, PhD Insightfully engaging is ‘Theoism,’ the latest work of Caribbean thinker Theo Chambers. Written in ...