How To Deal With Difficult People

Difficult-Customers Toister Performance Solutions, Inc

Life happens, it's a bed of roses with the thorns, you get the softness with the prickings. When you have to deal with difficult people here are some valid points of intervention.

A course in Life Space Crisis Intervention or learning about Emotional Intelligence Quotient are great tools to have under your belts, it is good to learn how to de-escalate a situation that could get out of hand and also learn how to identify the real triggers that make people behave the way they do.

The focus here will be on how to deal with difficult customers on a daily basis. Customers here not only denotes external customers but internal customers also, meaning those who work with you in the same organisation and this includes your boss or supervisor/s.

Customers always remember when they receive excellent service, or if their issues are dealt with in a timely and efficient manner, so keep this in mind whenever you have to deal with an irate internal or external customer, how an issue is dealt with will determine how relations are between both parties moving forward.

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African Union Election Draws Fire for Unopposed Candidate at Top

Pompeo-and-AU-Chair

JOHANNESBURG - As the world’s attention focuses on the coming American election, another important vote for a key position is generating controversy in Africa.

Chadian politician Moussa Faki Mahamat is running unopposed for reelection as chairman of the African Union Commission. Critics say his run is undemocratic and are seeking an extension of the nomination deadline to November.

Sarfo Abebrese, author of a petition by the Coalition of Supporters Unions of Africa, says the AU postponed the vote four years ago when there were only three candidates for that seat. At the time, the AU said that wasn’t enough.

“How come, that four years down the line, at this same time, we are having only one candidate, and people are telling us that that is representative enough? If three wasn’t representative enough, how can one be representative enough? How can we go this way when we are preaching democracy throughout all the 55 African countries? When we are telling the people of Africa that we want to go the democratic way?”

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How To Manage Your Money

Money-Management AkinfemiOnadele

Money management refers to the process of tracking and planning an individual or group’s use of capital. In personal and corporate finance, money management usually includes budgeting, spending, saving, and investing.

To be money smart is a skill that needs to be acquired as this skill will help you to lead an almost seamless life of ease with minimal issues.

WORK WITH A BUDGET THAT SUITS YOUR SITUATION. It is good to have a budget that you work with. Income can be divided into parts this may differ depending on where you do your research 10% to Savings, arrangements can be made with your bank to do compulsory savings, 20% towards debt payments if there are any and 70% to live off for the duration until more income is generated. There is a saying that goes "Live Within Your Means", to do this individuals tend to spend all their income, but I prefer the saying by Kevin Trudeau "Live Below Your Means", when this is practised there is hardly anyway that you will overspend.

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DEVELOPING ENTREPRENEURSHIP AND INNOVATION IN COMMUNITY TOURISM – through COUNTRYSTYLE VILLAGES AS BUSINESSES

Community_Tourism Countrystyle Community Tourism Network

Diana McIntyre-Pike, President/Founder, Countrystyle Community Tourism Network/Villages as Businesses and President, International Institute For Peace Through Tourism (IIPT) Caribbean Chapter & Coordinator of the IIPT International Community Tourism Network

Definition of Community Tourism

Community Tourism was created in 1978 at my small hotel The Astra in Jamaica and marketed internationally through the International Institute for Peace through Tourism (IIPT) to assist communities in realizing the direct benefits of tourism in their own environment. This resulted in the IIPT branding Jamaica THE HOME OF COMMUNITY TOURISM. Community Tourism is holistic. It is not a niche form of tourism but provides for every niche market in an unconventional model. It depends on the appreciation and quality of indigenous resources to generate income and provides a tangible incentive and practical vehicle for community development.

At the first International Institute for Peace through Tourism (IIPT) Caribbean Conference, held in Montego Bay in 2003, it was agreed that “community tourism is community development through tourism.”

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Micromanagement

Micromanagement-business Cartoonstock

Micro management is not the answer to effectively managing your company, it has more cons than pros. As a manager, you have to determine when and how to micromanage. Here are some results of micromanaging your company. 

1) Do not be a Helicopter boss - Hovering over your staff after they have been given an assignment, does not give your staff a sense of freedom to do the tasks assigned to them. People tend to be more creative when they are given more autonomy, they feel able to make the best choices needed to complete a given task.

Train staff to be managers instead of workers, let them think like a manager as if they own the company, this will build their competencies, let them learn from the mistakes they make. Focus on what only you as a manager can do and do those tasks.

2) Breakdown of relationships is one of the result of micromanagement - Staff will feel that you can't trust them, that's why you keep such a close eye on them. Their sense of self will be greatly affected, and they will end up not liking you as their manager.

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Mobile and internet usage has exploded across Africa

Africa_Technology Africa Business - African Internet Usage

Source - Africa Business

As mobile and internet usage has exploded across Africa in the last decade, China’s Huawei, the world’s largest supplier of telecoms equipment, has emerged as a near-ubiquitous presence for consumers and industry professionals on the continent. 

Whether shifting millions of branded smartphones per year, upgrading undersea cables off the coast of West Africa, providing technical infrastructure for the continent’s biggest mobile service and internet providers, or planning the rollout of cloud data centres in South Africa, Huawei’s diverse activities, aggressive pricing and ceaseless expansion have created the backbone for a communications revolution. 

Backed by over $108bn in annual global revenues in 2018, the firm has found willing partners in governments and businesses across the continent, allowing it to steal a march on established Western rivals. 

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Messy Desks Are Perfectly Optimized

ShellyPalmer_MessyDesk By Shelly Palmer

By Shelly Palmer

I happened upon a relatively new employee dragging emails from his inbox into folders. I asked why and was told, “I’m just answering emails and getting stuff off my desk.” An empty inbox may be emotionally satisfying to look at, but in practice, you should never do it. Here’s why.

I recently wrote a piece arguing that from a mathematical perspective, Messy Desks Are Perfectly Optimized. While it validated the genius of my friends with messy desks, it also generated a barrage of good-natured ribbing from my super-neat friends.

Emotions aside, the math is the math! By putting the last paper you looked at on top of the pile, you are organizing your desk using an algorithm called LRU (Least Recently Used). It is based on the idea that the papers you most recently used are the ones you are most likely to use again. Conversely, the papers you have not used in a long time will probably remain unused.

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